Conditions of Use

The acceptance of any order by Florafield Ltd T/A Iden Croft Herbs is on the understanding that the following terms & conditions have been read and accepted.

Great care is taken to ensure that all plants sent out from the nursery are true to type and free from pests and diseases.
There is no guarantee that plants will flower in the same year as purchase.

Please be aware that not all herbs are edible so if you are in any doubt do not consume.
Do not use medicinal herbs unless under the advice of a qualified medical practitioner.

Orders are accepted subject to plants being unsold or to crop shortages or failure howsoever caused.
We reserve the right to substitute at our discretion unless clearly instructed otherwise.
Please ring the office to discuss your requirements if this causes problems.

All plants are sold at the current price on the day of despatch.
If ordering on the website please pay by credit/debit card by following the prompts on our secure server.
Orders received through the post can be paid by credit/debit card.
Please do not send cash.
Prices quoted are inclusive of VAT where applicable. Edible herbs are zero rated.

Plants are usually sent via an overnight carrier.
The postal tariff is calculated on your selected delivery address. In some instances an additional handling fee may apply, but we will contact you prior to despatch if and when this is the case.

We are unable to deliver plant materials to addresses that are outside the European Union. You will not be able to select a non-EU address on this site.

Please report any shortage, damage or pilferage to both ourselves and the carriers in writing within three days of receipt.
Do not sign for the consignment if it is damaged or partially missing.
We cannot accept responsibility or offer a refund if this condition is not met.
Damaged goods must be retained for inspection if required.
Complaints can only be considered if made in writing within seven days of despatch.

Our liability for plants supplied is limited to the replacement of said plants or refund of purchase price, at our discretion.
All other claims including consequential loss are hereby excluded.

We cannot be held responsible for any delay or non-delivery of goods occasioned by an act of god, strike, lock-out, riot, breakdown of transport, fire or any other contingency beyond our control.