Privacy Notice

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Email address
Phone number

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient´s address. In this circumstance, the types of personal information collected are:

Phone Number

The Information We DONT Collect: Credit⁄Debit Card Information

Cookies: This site sets a Session Identity Cookie on your computer that tracks your visit while you are shopping with us.
This Session ID does not collect any information about you, nor does it store any information about you. The Session ID is an essential element of your shopping experience, and all eCommerce sites use them.
The Session ID ensures that the site keeps a record of what you add to your shopping cart, products that you express an interest in and protects you during the checkout stage. For example: If Mr Jones and Mrs Smith are visiting the site at the same time, the Session ID will ensure that items Mr Jones adds to his cart do not mistakenly get added to Mrs Smiths cart as well (or instead). The Session ID enables each shopper to be served as an identified individual, and prevents errors of this nature. The Session ID will expire when you leave this site, or if you are inactive for longer than 25 minutes.

The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children´s Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13 and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information: You can access all your personally identifiable information that we collect online and maintain by telephoning us on Tel (01580) 891432 or sending us an email.. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us: Should you have other questions or concerns about these privacy policies, please contact us.

Privacy update May 2018 GDPR compliant:

This Privacy Policy describes how and when we collect, use and share information when you purchase an item from us, contact us or otherwise use our service via our website. This Privacy Policy does not apply to the practices of third parties that we do not own or control.

Information we collect: To fulfil your order you must provide us with certain information such as your name, email address, postal address, payment information and the details of the products that you’re ordering. You may also choose to provide us with additional personal information if you contact us directly.

Why we need your information and how we use it: We rely on a number of legal bases to collect, use and share your information as needed to provide our services such as when we use your information to fulfil your order, to settle disputes or to provide customer support when you have provided your affirmative consent which you may revoke at any time such as by signing up for our mailing list.

If necessary, to comply with a legal obligation or court order in connection with a legal claim or retaining information about your purchases if required by tax law. For the purpose of our legitimate interests if those legitimate interests are not overridden by your rights or interests such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.

Information Sharing and Disclosure: Information about our customers is important to our business. We only share your personal information for very limited reasons and in limited circumstances as follows:

We engage certain trusted third parties to perform functions and provide services to our webshop such as delivery companies. We will share your personal information with these third parties but only to the extent necessary to perform these services.

Compliance with laws: We may collect, use, retain and share your information if we have a good faith belief that it is reasonably necessary to

(a) respond to legal process or to government requests (b) enforce our agreements, terms and policies (c) prevent, investigate and address fraud and other illegal activity, security, or technical issues (d) protect the rights, property and safety of our customers or others.

Data retention: We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Transfers of personal information outside the EU: We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU we rely on Privacy Shield as the legal basis for the transfer as Google Cloud is Privacy Shield certified.

Your Rights: If you reside in certain territories including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below. 

Change, restrict, delete. You may also have rights to change or restrict our use of or delete your personal information in certain circumstances (where we are required to store data for legal reasons) we will generally delete your personal information upon request.

Object. You can object to our processing of some of your information based on our legitimate interests and receiving marketing messages from us after providing your express consent to receive them. In such cases we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about our use of your information (without prejudice to any other rights you may have) you have the right to do so with your local data protection authority.

How to contact us: For purposes of EU data protection law, I, Tracey Connors-Parry am the data controller of your personal information. If you have any questions or concerns you may contact me at